Customer Service Representative Job in Camp Hill, PA | Health Insurance Call Center
Location: Camp Hill, PA (Hybrid)
Position: Customer Service Representative
Employment Type: Contract
Pay Rate: $18.25 per hour
Industry: Health Insurance / Call Center
Contract Customer Service Representative Opportunity in Camp Hill, Pennsylvania
ASC People is recruiting for a Customer Service Representative to support a health insurance call center in Camp Hill, Pennsylvania. This hybrid contract opportunity is ideal for a customer service professional who thrives in a fast-paced environment and enjoys helping members and providers with claims, eligibility, and benefit questions.
The successful candidate will receive inbound calls from both members and providers, handling claims status, eligibility, and benefit information with professionalism and empathy.
Key Responsibilities
- Receive inbound calls involving claims status, eligibility, and benefit information from both members and providers.
- Utilize proficient computer skills; training provided on the Avaya system.
- Work in a fast-paced, high-energy environment and adapt to changes quickly.
- Demonstrate empathy and the ability to control conversation flow during calls.
- Maintain professional behavior and camera-on participation during training in accordance with the Work from Home policy.
Qualifications
- High School Diploma or GED required.
- Customer service experience required.
- Must be able to work any shift between 8:00 AM – 8:00 PM, and be open to a daily 11:30 AM – 8:00 PM shift.
- Strong attendance required, particularly during the first three months of training.
- Strong soft skills, professionalism, and a caring approach.
Preferred Qualifications
- Bilingual Spanish-speaking candidates welcome and encouraged to apply.
- Call center experience preferred, especially high call volume environments.
- Health insurance call center experience preferred.
Why Consider This Opportunity?
- Competitive pay at $18.25 per hour.
- $250 bonus for candidates who successfully complete the training program with acceptable attendance.
- $500 retention bonus for candidates who successfully complete the first 6 months on assignment.
- Potential to convert to a full-time Gateway employee after 6 months, based on business needs and performance.
- Hybrid work flexibility with a structured training program.
Ideal Candidate
The ideal candidate is dependable, professional, and comfortable handling a high volume of calls in a fast-paced environment, with strong attendance and the flexibility to work varied shifts between 8:00 AM and 8:00 PM.
Apply for This Customer Service Representative Position
If you are searching for a Customer Service Representative job in Camp Hill, PA, a Health Insurance Call Center position, or a career focused on member and provider support, we encourage you to apply today.
ASC People connects experienced customer service and call center professionals with employers throughout Pennsylvania, West Virginia, and across the United States. Submit your application today to be considered for this excellent opportunity.
Why Work with ASC People?
Unlike automated job boards, ASC People personally reviews every application. Our recruiters work directly with employers to match qualified professionals with opportunities that fit their experience, skills, and long-term career goals.
If this position is not the right fit, your application may also be considered for similar customer service, call center, and health insurance opportunities with other employers.