Case Management Coordinator Job in Adams, Lancaster, Lebanon & York Counties, PA | Community Health Worker
Location: Remote (must reside in Adams, Lancaster, Lebanon, or York County, PA)
Position: Case Management Coordinator
Employment Type: Full-Time
Industry: Healthcare
Case Management Coordinator Opportunity — Community Health Worker (WellSpan)
ASC People is recruiting for a Case Management Coordinator to serve as a Community Health Worker supporting WellSpan. This role focuses on outreach, care coordination, and connecting members to preventive health services and community resources across Adams, Lancaster, Lebanon, and York Counties, Pennsylvania.
The successful candidate will build relationships with members, providers, and community organizations, conduct outreach related to preventive health and care gaps, and help address the social and health-related barriers that impact member wellbeing.
Key Responsibilities
- Initiate outreach efforts, both face-to-face and telephonically, related to targeted preventive health, care gaps, maternity, care transitions, and chronic condition initiatives.
- Educate members on preventive health services, assess opportunities for care management intervention, and make appropriate referrals to community resources.
- Develop rapport with members and community-based organizations, collaborating with groups such as Head Start Programs, WIC, community centers, and homeless shelters.
- Contribute to educational materials for members and providers, and report on outreach outcomes to management and peers.
- Participate in developing effective, measurable, and innovative programs targeting at-risk members, including conducting SDOH assessments and assisting with scheduling and social health barriers.
- Maintain understanding of the organization’s lines of business and member benefits to provide accurate, current information.
- Represent the company at community events, including those sponsored by community partners.
Qualifications
- High School Diploma or GED required.
- 1 year of Community Health Worker experience or related field.
- Lived experience in the community served.
- Certified Community Health Worker (CCHW) – PA Certification Board, required within 12 months of start date.
- Bilingual — Spanish & English required.
Preferred Qualifications
- Experience in Medicaid regulations.
- Experience in customer service/member services within the healthcare sector.
- Experience working with at-risk populations.
Skills
- Strong customer service knowledge, including needs assessment and quality standards.
- Ability to work well with peers, supervisors, and customers as a team member.
- Proactive, self-directed problem-solving and system planning abilities.
- Ability to manage multiple tasks and respond promptly to customer needs.
- Strong written and oral communication skills.
- Cultural competency and sensitivity toward the Medicaid population, including members with limited English proficiency.
- Awareness of member barriers related to transportation, childcare, healthcare knowledge, and trust in the system.
- Patience and empathy when interacting with members and internal/external customers.
Travel Requirement
This is a remote position requiring 50-75% local travel (reimbursable), with regular business hours Monday through Friday and occasional evening or weekend availability for community events.
Apply for This Case Management Coordinator Position
If you are searching for a Case Management Coordinator job, a Community Health Worker position in Pennsylvania, or a career focused on member outreach and care coordination, we encourage you to apply today.
ASC People connects experienced healthcare and community outreach professionals with employers throughout Pennsylvania, West Virginia, and across the United States. Submit your application today to be considered for this excellent opportunity.
Why Work with ASC People?
Unlike automated job boards, ASC People personally reviews every application. Our recruiters work directly with employers to match qualified professionals with opportunities that fit their experience, skills, and long-term career goals.
If this position is not the right fit, your application may also be considered for similar healthcare, case management, and community outreach opportunities with other employers.